Info, Tips & Troubleshooting

Tips & Troubleshooting

Laser cutter doesn't cut. When pressing go, either:

• the laser cutter briefly moves the laser out onto the cutting plane and then back to home.  or 

• the laser cutter uses raster mode rather than cutting

This is likely because the print file is not a vector object. Go back to the  above workflow. 

Print is not sent to the laser cutter. The laser cutter may not be not online. Check USB cable, and/or reboot computer.

Parts are difficult to remove/the cut doesn't go all the way through. Increase power or reduce speed.

Flames appear. Reduce power and/or increase speed.

Problems connecting to cutter/engraver. Possibly the driver should be reinstalled. See info in subpage here.

Tips on Materials

• Acrylic, or plexiglass cuts nicely with polished edges.

• Polycarbonate, or lexan, will cut but flames and creates burned edges.

Power & Speed Settings

Suggested initial settings. Modify as needed.

Material Thickness Speed Power

acrylic 1/8 " 50% 50%

plywood 1/8" 90% 50%

Linewidth Information

Manual

Driver Installation

When installing the Epilog Engraver over USB on Windows 7 64bit OS, you must follow the steps below:

1. Turn the laser system off and your computer on. 

2. Plug your USB cable plugged into both the computer and the laser, turn the Engraver ‘ON’ and go to the Devices and Printers in Windows: Start – Control Panel – Devices and Printers.

3. You should now see an “Unspecified Laser Engraver” listed under the Devices and Printers. Right click on this and select “Properties".

4. Select the Hardware tab.

5. If you see both "Epilog Laser Driver" and "USB Printing Support" listed on the hardware tab, continue to step 6. If only "USB Printing Support" is listed under Hardware, you must troubleshoot the device (right click and troubleshoot) and get rid of the error in the USB Printing Support in Windows. This sometimes requires that you reboot, unplug, turn off, restart, plug in and turn on the devices and troubleshoot again until the USB Printing Support error is resolved. You will know it is resolved when you see your laser system listed under the Hardware tab.

6. Once you do see both the Epilog Engraver and USB Printing Support listed:

   1. Highlight “Epilog Laser Driver” and select “Properties”.

   2. Click the “Change Settings” button in the lower left corner and then select the “Driver” tab.

   3. Click the “Update Driver” button and direct it to load the driver from the C:/Epilog_Drivers folder*.

*C:/Epilog_Drivers is the default folder when you unzip the file after downloading from the website. You may have unzipped to another location and if so, direct it to that location to search for the drivers as described above.

If you are still having issues, please contact Technical Support at 303.215.9171, for further support.